Product and website support

CorrectBankFile Support

Find help with the CorrectBankFile website, sensitive finance-file handling, integration questions, service status, or contacting the team. For bank-file troubleshooting, browse Bank File Help & Guides.

Using CorrectBankFile

Basic diagnosis does not require signup. Start with the checker or route the problem by file format.

Bank-file diagnosis Upload or paste an OFX, QFX, QBO, CAMT.053, or MT940 file and review structured diagnostics. Bank File Help & Guides Route import problems, destination failures, CAMT.053 issues, and DATEV workflows. Choose a format task Open the existing OFX, QBO, QFX, CAMT.053, MT940, or DATEV workflow entry point.

Privacy and sensitive finance files

Use the authoritative policies for current processing, operational logging, and service terms.

Privacy policy Review handling of OFX, QFX, QBO, CAMT.053, MT940, and associated operational metadata. Terms of service Review acceptable use, availability, disclaimers, and service limitations.

Developer and integration questions

The web checker is the current public product. Public API keys, schemas, and self-service developer documentation are not currently offered.

API and integration information Review the current developer-access position and supported diagnostic scope. Discuss an integration Send the team the file formats, destination system, workflow, and volume you need to support.

Service status and direct support

Check live service health or send a direct message.

Service status Check the current CorrectBankFile website, diagnostic tool, and API health. Contact CorrectBankFile Use the contact form for a product, privacy, service, or integration question.

Working with a bank-file import failure?

Use the Help library for format guidance or go directly to the diagnostic tool.

Browse Help & Guides Check a bank file